US Automotives · Store Policy

Shipping & Delivery

When your order ships, what it costs, and what happens if a package is late, damaged or missing.

01Free Shipping

US Automotives offers free standard shipping on eligible orders shipped within the 48 contiguous United States.

Free shipping applies to the eligible shipping service and does not guarantee delivery by a particular date.

Certain products may be excluded from free shipping because of size, weight, hazardous-material requirements, freight requirements, special handling or other shipping limitations.

Any applicable shipping charge will be displayed or otherwise communicated before the affected order is processed.

02Alaska, Hawaii & U.S. Territories

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands and other U.S. territories may require a partial or additional shipping charge.

Shipping charges may depend on factors including:

03Delivery Dates, Handling & Shipping Estimates

Order processing & handling time

US Automotives ships in-stock orders placed before 2:00 PM Eastern Time on business days the same day. However, same-day shipment is not guaranteed.

Please allow up to one (1) business day for order processing and handling before shipment.

Orders placed after the daily cutoff, on weekends, or on holidays will generally begin processing on the next business day.

Certain orders may require additional processing time due to order verification, product availability, special handling requirements, carrier restrictions, unusually large orders, or other circumstances.

Once an order ships, customers will generally receive tracking information for the shipment.

Estimated delivery dates

Any estimated delivery date, transit time, or arrival date displayed on USAutomotives.com, during checkout, in an order confirmation, in tracking information, or elsewhere is an estimate only, unless expressly identified as guaranteed.

US Automotives relies on delivery estimates and tracking information provided by third-party shipping carriers.

Once a shipment has been transferred to the carrier, actual delivery timing may be affected by circumstances including:

US Automotives therefore cannot guarantee that an order will arrive on a particular date solely because a carrier provides an estimated delivery date.

If a shipment becomes significantly delayed, US Automotives will provide available tracking information and, when appropriate, assist with a carrier investigation.

04Damaged Shipments

Customers should inspect shipments promptly after delivery.

If an order arrives damaged, please contact US Automotives as soon as reasonably possible.

Customers may be asked to provide photographs of:

Please retain the product and all packaging materials until US Automotives or the shipping carrier confirms that they are no longer required.

05Lost or Missing Shipments

If tracking shows that a shipment is delayed or appears to be lost in transit, please contact US Automotives so we can review the shipment and, when appropriate, initiate an investigation with the shipping carrier.

Packages marked as delivered

Once the shipping carrier’s tracking information confirms that a package has been delivered to the address provided with the order, US Automotives is not responsible for loss, theft, or disappearance of the package after confirmed delivery, except where otherwise required by applicable law.

If tracking shows Delivered but the customer cannot locate the package, the customer should check the delivery location, household members, neighbors, mailroom, leasing or front office, and other locations where the carrier may have left the shipment.

If the package still cannot be located, the customer should file a missing-package or theft report with the applicable shipping carrier and, when appropriate, local law enforcement.

US Automotives may provide available shipment and tracking information reasonably needed to assist the customer with such a report.

06Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address, failure to accept delivery, refusal of delivery or another circumstance caused by the recipient, reasonable shipping or carrier charges incurred by US Automotives may be deducted from an otherwise eligible refund, to the extent permitted by law.

07Refused Shipments

Refusing delivery does not automatically cancel an order or guarantee a full refund.

A refused shipment must be returned to and received by US Automotives before the merchandise can generally be inspected and processed as a return.

Actual carrier return charges or other reasonable costs resulting from the refusal may be deducted from an otherwise eligible refund where permitted by applicable law.

Questions about a shipment? Contact US Automotives with your order number and tracking number so we can look into it right away.