US Automotives · Store Policy
Orders & Fitment
Cancelling an order, what happens when the wrong part arrives, and how to be sure a part fits your vehicle before you install it.
The short version
- ▪Cancellations are possible before an order ships, but never guaranteed.
- ▪Ordered the wrong part? Returnable under our standard policy — you pay return shipping.
- ▪We shipped the wrong part? Do not install it — we send a prepaid label.
- ▪Year, make and model alone are not enough to confirm fitment. Read the fitment notes.
01Order Cancellations
Customers may request cancellation before an order ships.
However, cancellation is not guaranteed once an order has entered processing, packing or carrier fulfillment.
If an order has already shipped, the customer may need to receive the order and follow the applicable return process.
02Customer Orders the Wrong Product
Customers are responsible for carefully reviewing product information before ordering, including applicable:
- ▪Year
- ▪Make
- ▪Model
- ▪Engine
- ▪Trim
- ▪Drivetrain
- ▪Production date
- ▪VIN requirements
- ▪Manufacturer part number
- ▪OE/reference number
- ▪Product specifications
- ▪Fitment notes
If a customer orders the wrong product but the product otherwise qualifies for return, it may be returned under our standard return policy.
The customer is responsible for return shipping in this situation.
03US Automotives Ships the Wrong Product
If you receive a product different from the product you ordered, please contact US Automotives promptly.
Do not install or use a product you know or reasonably should know was shipped incorrectly. Once it is installed, it can no longer be exchanged as a fulfillment error.
After verifying the issue, US Automotives will provide a prepaid return label.
04Vehicle Fitment & Compatibility
US Automotives makes reasonable efforts to provide accurate vehicle application and product information.
However, vehicles of the same year, make and model can contain different components depending on engine, drivetrain, trim, production date, VIN, factory options, market specifications and other factors.
Customers should review the complete product listing and all applicable fitment notes, rather than relying solely on year, make and model.
Where a product requires additional information such as engine size, production date, drivetrain or VIN verification, the customer should verify that information before ordering and especially before installation.
Not sure a part fits your vehicle? Contact US Automotives before installation. Once a part is installed, it is no longer eligible for a standard return.
Need help confirming fitment? Contact US Automotives with your VIN and the part number before you order.