US Automotives · Store Policy
Returns & Refunds
Ordered the wrong part, or changed your mind? Here is exactly what qualifies for a return, what it costs you, and how long a refund takes.
The short version
- ▪You have 30 days from delivery to start a return.
- ▪The part must be uninstalled, unused and in its original manufacturer packaging.
- ▪You pay return shipping — unless we shipped the wrong part or made an error.
- ▪Already installed and faulty? That is a warranty claim, not a return.
01Return Policy
30-day return window
Eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the product must be:
- ▪New and unused
- ▪Uninstalled
- ▪Unmodified
- ▪Complete
- ▪In resalable condition
- ▪Returned with the original manufacturer packaging
- ▪Returned with all original hardware, accessories, components, instructions and other materials included with the product
All returns are subject to inspection by US Automotives.
Receipt of a returned product at our facility does not automatically mean the return has been accepted or approved.
US Automotives reserves the right, to the extent permitted by applicable law, to deny a return or make an appropriate reduction to a refund if the returned product does not satisfy the requirements of this policy.
02Installed, Used or Modified Products
Products that have been installed, mounted, used, modified, painted, drilled, cut, programmed, contaminated or otherwise altered are generally not eligible for a standard return.
Customers should inspect the product and verify the part number, dimensions, connections, specifications and vehicle application before installation.
Do not modify a product in an attempt to make it fit. Once a part is cut, drilled or altered, it can no longer be returned.
If a product has been installed and is believed to be defective, it should be submitted as a warranty or defective-product claim, rather than a standard return.
03Original Manufacturer Packaging
Original manufacturer packaging is considered part of the returned product and should be kept in resalable condition.
Please do not:
- ▪Place shipping labels directly on manufacturer packaging
- ▪Write or make permanent markings on manufacturer packaging
- ▪Apply excessive tape to manufacturer packaging
- ▪Damage, cut or materially alter manufacturer packaging
Place the manufacturer’s original package inside a separate shipping carton when returning the product.
A return may be denied or the refund appropriately reduced when missing, damaged, defaced or altered manufacturer packaging materially affects the resale condition or value of the product.
04Non-Returnable Products
Certain products cannot be returned once opened, used or otherwise made unsuitable for resale.
These may include:
- ▪Opened automotive fluids
- ▪Oils and lubricants
- ▪Chemicals
- ▪Aerosols
- ▪Sealants
- ▪Products with broken or removed tamper seals
- ▪Custom or special-order products identified as non-returnable
- ▪Programmed, coded or vehicle-specific electronic products where identified as non-returnable
- ▪Other products specifically identified as non-returnable on the product page
This restriction does not eliminate rights a customer may have because of an error by US Automotives, shipping damage, an applicable product defect, or recall.
05Return Shipping
For standard returns resulting from a change of mind, an incorrectly ordered product or another reason not caused by US Automotives, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable in these situations.
If US Automotives confirms that we shipped an incorrect product or made another fulfillment error, we will provide a return label.
Customers arranging their own return shipping should use a trackable shipping service and appropriately insure valuable products.
US Automotives is not responsible for loss or damage occurring during customer-arranged return transportation before the return reaches us.
06Refunds
Returned products are inspected before a refund is approved.
Once an eligible return has been received, inspected and approved, the applicable refund will generally be issued to the original payment method.
The customer’s bank, credit card company or payment processor may require additional time to post the refund after US Automotives issues it.
Applicable sales taxes will be refunded as required by law.
Questions about a return? Contact US Automotives before shipping anything back, so we can confirm eligibility first.